Terms and Conditions
Escape Room Aruba (www.escaperoom-aruba.com) is operated and owned by Michel’s Escape Room Aruba N.V., L.G. Smith Boulevard 388, Oranjestad, Aruba.
1.1. We are committed to protecting your privacy.
1.2. Escape Room Aruba collects and stores your personal details without disclosing it to any third party and is dedicated to ensuring that the privacy of your personal information is protected.
1.3. Escape Room Aruba requests personal information as part of the booking process. Your email address is used for sending notifications relating to the game and your booking. Your phone number is used in case Escape Room Aruba needs to contact you urgently. Your name is used for identification purposes when arriving for the game. Any additional information provided when making the booking is used for marketing purposes.
1.4. Escape Room Aruba requests payment information online to accept a deposit or full payment where requested.
1.5. Escape Room Aruba requests e-mail addresses from game participants to ask for user feedback after the game is completed.
1.6. Escape Room Aruba may collect e-mail addresses for distributing newsletters and promotional material.
1.7. Escape Room Aruba will only share your name and booking details with our employees for operational and logistical purposes.
1.9. With your consent, Escape Room Aruba will take a photo of your team after the game and post the photo on our website, Facebook and/or other social media.
WEBSITE USE AND SECURITY
2.1 The website is owned and operated by Escape Room Aruba. The company holds the right to amend or vary these Terms and Conditions including any of the contents of the website from time to time at its sole discretion without prior notice.
2.2 The hereinafter terms apply to the use by any visitor of the escaperoom-aruba.com website and should be read carefully before any use.
2.3 Escape Room Aruba does its best to supply you with the most current and accurate information on its website.
2.4 The Escape Room Aruba website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.
2.5 You are not permitted to link to or use all or any part of the Escape Room Aruba website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.
2.6 You accept that the Internet is not fully secure. Escape Room Aruba will take all appropriate steps to protect the security of any payment card information though Escape Room Aruba shall not be liable for any damages that you may suffer as a result of the loss of confidentiality of any such information.
2.7 Escape Room Aruba shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.
3.1 Nothing in these Terms and Conditions is intended to affect your statutory rights.
3.2 The games are designed for teams of 2-8 people
3.3 Escape Room Aruba can accommodate a maximum of 8 players at any one time.
3.4 The trademarks and logos displayed on the website are the property of Escape Room Aruba. You are not permitted to use these without the prior written permission of Escape Room Aruba and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.
3.5 These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by Aruba’s law and all disputes shall be submitted to the exclusive jurisdiction of the Aruba’s courts.
3.6 All the terms of any contract are included or assigned to within these terms and conditions.
3.7 Escape Room Aruba website may contain hyperlinks to third party websites. The operation of those websites is out of Escape Room Aruba control and you use them at your own risk.
3.8 You are requested to arrive no later than 10 minutes prior to the beginning of your booked slot.
3.9 Due to the nature of the game, it is forbidden to take photos or make recordings inside the room.
3.10 Hereby you agree not to disclose any details or solutions of the game directly or indirectly to the public in any format.
3.11 Escape Room Aruba will not be responsible for loss of or damage to your personal belongings.
3.12 Escape Room Aruba is entitled to charge the guests for any damage which is intentional or caused by misuse of items.
3.13 Escape Room Aruba reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered by Escape Room Aruba as a result of the aforesaid.
3.14 While you are on our premises, you must ensure to conform to our codes of conduct and game regulations, adopt proper standards of behaviour and cooperate with our employees having security responsibilities.
3.15 Escape Room Aruba will not tolerate any kind of bullying, Guests who are under the influence of alcohol and/or harassment towards its employees. In this event, Escape Room Aruba staff reserves the right to suspend the game and/or deny entry or indeed stop a game.
3.16 Escape Room Aruba will not provide a walk through at the end of the game.
4.1. Bookings can be made via the online booking system on Escape Room Aruba website. Special booking and deposit arrangements may be made for parties, special events and team-building events via e-mail.
4.2. Only person(s) who are at least 18 years of age are permitted to book a Game.
4.3. It is your responsibility to check that any Game issued to you is accurate.
4.4. Any purchase and payment of a Game is voluntarily and only valid when processed by Escape Room Aruba. Escae Room Aruba is not liable for the information you provide on the website.
4.5. If you wish to transfer your Game(s) into someone else’s name, you must contact Escape Room Aruba by email at least 36 hours before the start of the game. Escape Room Aruba may refuse this facility.
4.6. Games may not be transferred or resold for commercial purposes or at a premium. If a Game is transferred or resold it is in breach of these conditions, the bearer of the Game or the person claiming the right to attend the event will be refused admission to the game.
4.7. You are entirely responsible for entering your details correctly in the Online Booking Form. By submitting an Online Booking Form you warrant to Escape Room Aruba that all details supplied by you are true and accurate.
4.8. You will receive the confirmation of your booking via email only. Escape Room Aruba does not send confirmation via post or text message.
4.9. A booking becomes a no-show and entry will be declined if the team is late by 20 minutes or more. In such a situation, the deposit or full payment made is not refundable and the booking is not changeable. The entire payment of the booking is owed to Escape Room Aruba.
4.10 You play an escape game only with your team. Escape Room Aruba doesn´t mix groups.
CANCELLATIONS AND CHANGES
5.1 Any changes to your booking should be sent by e-mailing Escape Room Aruba to It is possible to reschedule your booking up to 36 hours before your scheduled game time. This is only possible per e-mail.
5.2 Escape Room Aruba is a live event so once the booking is confirmed; refunds and cancellations are not accepted.
5.3 If a group or member of a group is late for more than 20 minutes of the original time of your booking, the reservation becomes automatically a no-show and you will not be able to start your game. You will not be refunded in this instance.
5.4 Re-booking a new time slot will be at your own expense and according to current availability.
5.5 If Escape Room Aruba cannot run the game as scheduled due to technical, operational or other reasons, the booking will be cancelled. In this case, Escape Room Aruba will offer to reschedule the game.
5.6 Right to Cancel, Errors, Mistakes. The Service may contain technical inaccuracies and typographical or other errors in connection with information displayed, including without limitation rates, fee or availability related to your transaction. Escape Room Aruba assumes no responsibility or liability for such errors, inaccuracies, or omissions. Escape Room Aruba has the right to make changes, corrections or cancelations to such information or reservation, at any time, including after confirmation of a transaction. Escape Room Aruba is not responsible for communication failures, errors, difficulties, or other malfunctions or lost, stolen or misdirected transactions, transmissions, messages or entries on or in connection with our Service. The Service may not be continuously available due to maintenance or repairs or due to computer problems, disruptions in internet service or other unforeseen circumstances.
PRICES AND PAYMENTS
6.1 The price (and BBO (tax)) of a game is stated on the Escape Room Aruba website on the “Book now” page. The mentioned price is excl. $ 1,80 tax p.p.
6.2 The price is set according to number of people in a room (2-8 persons).
6.3 In the case of less people attending the event than is booked for, the price difference will not be refunded.
6.5 If more people are attending the game than it is booked for the price per person may change slightly.
6.6 In most cases full payment is required at the time of booking. Visa and MasterCard cards are accepted to settle the payment.
6.7 Fees: In consideration for using the Escape Room Aruba service, you agree to pay the total amount included any related charges, fees, deposits and taxes. Further, you acknowledge and agree that Escape Room Aruba is not responsible for any fees or charges from Guest’s financial institution associated with this transaction.
6.8 Pre-authorization; Method of Payment: At the time that you make a Booking, you authorize Escape Room Aruba, or a payment processor on its behalf, to (a) obtain a pre-authorization via your payment method for the Total Fees or (b) charge your payment method a nominal amount, not to exceed one US dollar ($1). You authorize Escape Room Aruba, directly or indirectly via a third-party payment processor, to process your payment with the method of payment you select in the booking and to collect the full amount of the totals fees for each confirmed booking.
6.9 Security Deposits; Damages: Certain providers may require security deposits be paid. Each provider will describe the amount of the security deposits and other relevant information. The return of any security deposit may also be subject to additional terms and conditions available from the provider. You authorize Escape Room Aruba, directly or indirectly via a third-party payment processor, to obtain a pre-authorization at the time the booking is made and process the full amount of the security deposit for a confirmed booking against your selected method of payment. You acknowledge that Escape Room Aruba will not pay interest on your security deposit and will only release it when indicated by the Provider. Escape Room Aruba is not responsible for administering or accepting any claims related to the security deposit. All disputes related to the security deposit must be directed to the provider. You also authorize Escape Room Aruba, directly or indirectly via a third-party payment processor, to charge your method of payment to pay for any damages pursuant to Section 8.
7.1 Except where otherwise expressly stated in these terms and conditions, Escape Room Aruba regrets that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of ”force majeure». In these terms and conditions, ”force majeure» means any event which Escape Room Aruba cannot, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
SAFETY AND ENJOYMENT (RISK AND INDEMNITY)
8.1 At Escape Room Aruba we have made every effort to ensure that your experience is safe and enjoyable. However, all adult participants will be required to sign a waiver assuming all risks of participation in the game for both themselves and any minor children in their care. Checking the boxes to agree with the rules and terms & conditions will apply to all participants.
8.2 Children under the age of 10 are not permitted to participate in Escape Room Aruba.
8.3 An adult must accompany children between the ages of 10 & 16 at all times while in the Escape Room Aruba.
8.4 Everyone under 18 must provide a consent form signed by their appointed guardians.
8.5 Each Escape Room Aruba player will receive instructions before their game by their assigned Game Master. After learning the rules of the game, each player will participate in the game at their own risk.
8.6 Escape Room Aruba is not liable for any (personal or equipment) damages caused by game room misuse or not following the rules described before the game.
8.7 People under influence of alcohol or drugs will be turned away and their game stated as no show. (full payment is due in this case)
8.8 Escape Room Aruba reserves the right to refuse entry without explanation.
8.9 Drinks and food may not be brought into the Game Rooms.
8.10 To be admitted you must confirm the full name of the booker and might be asked to confirm phone number and email address.
8.11 One adult can have a maximum of 4 children aged between 10 and 16 years of age under their supervision at the Escape Room Aruba at one time.
8.12 While collecting and examining props and artifacts are part of Escape Room Aruba experience, removing any object from the room, intentionally breaking or damaging and contents of the room is forbidden. Damage or removal of props or artifacts will result in an immediate replacement charge.
8.13 No photographs, video or sounds recordings in the room are permitted in any form.
8.14 Escape Room Aruba recommends customers to wear comfortable clothing for the duration of their game. We recommend flat shoes. High-heeled shoes are not recommended.
9.1 If you need to contact Escape Room Aruba you can do so using any of the following methods:
Post: Escape Room Aruba, L.G.Smith Boulevard 388, Oranjestad Aruba